Housing Officer (Neighbourhoods)

Location: Shropshire
Salary: up to £35,500 depending upon experience
Hours: 37 hours per week, permanent

About Us:
Shropshire Towns & Rural Housing (STAR Housing) is an Arms-Length Organisation managing around 4,100 homes in Oswestry and Bridgnorth on behalf of Shropshire Council. Our vision is to create quality homes and vibrant communities by listening to our residents.

Role Overview:
As a Housing Officer (Neighbourhoods), you will provide a high-quality, customer-focused housing management service to tenants and leaseholders. You will work closely with residents, staff, and partners to address housing needs and manage complex cases. Key responsibilities include estate management, tenancy management, anti-social behaviour investigations, and supporting vulnerable tenants.

Key Responsibilities:

• Serve as the main contact for tenants and residents in a designated housing area.
• Manage and mentor Housing Assistants.
• Conduct estate audits and inspections.
• Enforce tenancy agreements and manage anti-social behaviour cases.
• Collaborate with various stakeholders to improve housing services.

Requirements:

• In-depth knowledge of housing issues, legislation, and case law.
• Strong problem-solving, negotiation, and mediation skills.
• Ability to work independently and as part of a team.
• Commitment to continuous improvement and excellent customer service.

Join us in making a positive impact on our communities! Apply now to be part of our dedicated team at STAR Housing.